The residents of Haven estate wanted to have a platform where they could lend and borrow from their neighbours without having to go door to door. The requirement was pretty straightforward, and there was just one request. For the application to have not more than five pages
After interacting with Potential users and a mini-survey, some recurring pain points were observed. Namely;
• Participants mentioned an inability to identify which neighbours have what they need and they can’t knock on more than 3 doors within their vicinity
• Participants mentioned that although they might know where or from whom to get the item they need, sometimes the distance they need to cover to get it is a lot
• Participants shared a sentiment that sometimes there’s no accountability or certainty that borrowed items would be returned in good condition
In order to get into the user's minds and understand their experience, a User Journey was built to simulate a plausible journey based on the information gotten from the interviews and surveys conducted at the beginning of the project.
In order to guide the design direction, I mapped out a simple flow of the users interaction with the proposed platform. I made a series of paper sketches to get my idea on paper and make revisions. Once the paper sketches were done, I transferred them to digital wireframes to set up tests and make the high fidelity designs easier. This was done with the estate colour and based on the wireframes. It accounted for all use cases as requested. It was designed with ease of use as a great consideration
This project was quite interesting to work on, although I didn't carry out extensive research due to the clients limitations, I was able to gather many insights and design a usable and enjoyable solution. The page constraints was also one I had never encountered so it made me look at the design differently, and overall, it helped me stick to the design goal and not deviate from scope.